Dear Customers,

As always, our team does everything in its power to ensure that we fulfill all your orders at the soonest time possible. Unfortunately, the never-ending surge of COVID-19 cases has affected the global supply chain and have created a significant strain on many of our carriers’ operations.

All delivery Couriers are all experiencing delays due to additional necessary safety precautions at their facilities.

Kindly note that the initial estimated delivery date that customers receive may not take into account the following potential delays:

  • Failure of the carrier to accommodate all packages ready for our daily pickups, offload trailers when delivered to their local hubs, or scan the package in promptly upon pickup
  • Temporary closure of carrier service terminals or supplier centers due to sanitization requirements
  • Lack of inventory or backordered product caused by supplier shortages and demand. 

Rest assured that we are taking great efforts to ensure quick fulfillment of all orders, but some things are out of our control. We are constantly evaluating solutions to decrease our lead times. We appreciate your patience as we all work to get through these unprecedented times during the pandemic.


We appreciate your patience and understanding as we continue to fulfill all orders as quickly as possible. 


**If you have placed or are planning on placing an order that is time-sensitive, please reach out to us directly at info@offroadtents.com.au or call 0488820004.


We appreciate your patience and understanding during this time, and again we wish you all the best this 2022!

Regards,

Off Road Tents AU 

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